Shipping & Tracking

The following delivery estimates apply during non-peak periods:

Australia

  • Express: AUD $15 
    • 3 business days in Australia
    • 2-5 business days to New Zealand
  • Free Shipping: Orders AUD $60 or more
    • 3-7 business days in Australia
    • 3-10 business days to New Zealand
  • Standard: AUD $10
    • 3-7 business days in Australia
    • 3-10 business days to New Zealand

Orders typically dispatched within 24 business hours.

    United States 

    We ship from both the United States and Australia.

    Products Shipped from the United States

    We are expanding our range of products shipped from the United States. Currently, Collagen Serum and Hyaluronic Acid Serum ship from our US warehouse.

    • Priority: USD $10
      • 1-3 business days
    • Free Shipping: Orders USD $50+
      • 3-5 business days
    • Standard: USD $7
      • 3-5 business days

    Orders typically dispatched within 24-48 hours.

    Products Shipped from Australia

    Products ship from our Australian warehouse follows our International Shipping

    Combined Orders (Shipping from Both Locations)

    US customers who wish to purchase products from both our United States and Australian warehouses must place separate orders. Products from our US and Australian warehouses cannot be combined into a single order due to differing shipping costs and fulfilment processes. Free shipping thresholds are applied independently to each order, based on the warehouse from which the products ship.

    International Shipping (Outside US, Australia)

    • Express: AUD $45
      • 3-7 business days to major cities
    • Free Standard Shipping: Orders AUD $150+
      • 6-12 business days to major cities in Asia
      • 10-20 business days to major cities in the Americas and Europe
    • Standard: AUD $25
      • 8-14 business days to major cities in Asia
      • 10-20 business days to major cities in the Americas and Europe

    Orders typically dispatched within 24-48 hours.

    Important Note:

    • Customs & Import Fees: International orders may be subject to import duties, taxes (including VAT), and other customs fees. These charges are determined by your local customs office and are your responsibility.
      We are working towards offering duty and tax-paid shipping in the future, and we appreciate your understanding as we strive to make international shipping more seamless.
    • Estimated Delivery Times: Delivery times are a guide only. Actual delivery times may vary depending on your location, customs processing, carrier delays, and other factors beyond our control.
    • Remote Area Deliveries: Deliveries to remote or less-accessible areas may take longer.